Please read the terms & conditions that will apply to your holiday.

Tanah Kita Disclaimer

It is our commitment to provide you accurate and up to date information. However, we recommended you to cantact us and double check what it is stated in our web page.

TERMS & CONDITIONS

The Terms & Conditions below apply to all bookings made through our Website.

BEFORE YOU BOOK

ACCOMMODATION

Accommodation in hotels is subject to availability. If the listed hotel is fully booked, alternate accommodation will be booked within the same hotel category without surcharge/reduction. If no hotel in same category available, we preserve the right to forward surcharge for any higher category respectively reduction for any lower category. In case you request the quotation with specific hotels, rate may change. All hotel ratings are according to the local accreditation authority.

• Single Rooms: Single travellers often have to pay over the odds for a room, even up to twice the price of a person in a twin room might. We do understand that this is not fair; but it is a fact established by the hotels.

• Twin / Double Rooms: Accommodation in hotels is based on twins or doubles unless otherwise stated.

• Triple/Quad Rooms: Usually triple or quad rooms are double/twin rooms with an extra bed. As conditions may be cramped, we strongly recommend you to consider booking two rooms.

TRANSFERS

Transfers from airports/hotels and internal transfers are stated on each tour.

FLIGHTS

Usually, in Indonesia, the internal flights are delayed or even cancelled. In the event of a flight being delayed, we will arrange for the following to be provided. If cancelled we will try to find out an alternative. However, we would like to clarify that flight delays and cancellations are beyond our control and we are not responsible for it.

INSURANCE

Cost excludes travel Insurance in all kinds not. We recommend you to have insurance cover adequate for your needs.

PEAK SEASON SUPPLEMENTS

Compulsory surcharges and meal options apply during peak holiday period such as Christmas, New Years and Lunar New Years.
These will be advised at the time of booking or at any time should the hotel apply on an ad hoc basis.
Some hotels have specific compulsory meal options for groups.

The cost of these supplements will be quoted to you at the time of booking.

GROUP POLICIY

For group bookings of minimum 24 full-paying persons, the 25th person is free of charge in half twin room.
For group bookings of minimum 30 full-paying persons, the 31st person is free of charge in single room.

BOOKING AND PAYMENT FOR YOUR TOUR

When you confirm us your booking a deposit of the 20% of the total amount needs to be paid. Then 20 days before you arrive on your destination, the balance amount needs to be paid. As soon as you make the deposit payment, we will send you an invoice.

CANCELLATION CONDITIONS

• 25% of the total amount : 25 - 14 days before tour start date

• 50% of the total amount : 15 - 4 days before tour start date

• 75% of the total amount : 3 days before tour start date

• 100% of the total amount : 2 days before tour start date or no show or delayed show

We would recommend that you take out full insurance, which will in most cases include cover, under certain circumstances, against loss of deposit or cancellation fees.

CHANGES DUE TO CIRCUMSTANCES BEYOND OUR CONTROL

We will not be liable to pay any compensation if we are forced to cancel or in any way change the tour as a result of unusual or unforeseeable situations outside our control like unavoidable technical problems with transport, changes imposed by rescheduling or cancellation of flights by an airline, the alteration of the airline or aircraft type, war or threat of war, civil strife, industrial disputes, natural disaster, bad weather, epidemic or terrorist activity.